Delivery Policy

The Hershey Company wants every customer to receive their orders in a timely and reliable manner. This shipping and delivery policy explains how we process, ship, and deliver products purchased through our websites. Because many of our products include chocolate, candy, baking goods, and other items that can be affected by temperature and handling conditions, we have developed shipping practices designed to protect product quality while getting your order to you as quickly as possible. Please read this policy carefully before placing an order, as it outlines important information about processing times, shipping methods, costs, and delivery expectations.

Orders are typically processed within one to two business days after you complete your purchase. Business days are Monday through Friday, excluding major holidays. If you place an order on a weekend or holiday, processing will begin on the next business day. During peak seasons, such as holidays or special promotional events, processing times may be slightly longer. You will receive an email confirmation when your order has been successfully placed, and another email with tracking information once your order has been shipped. If you do not receive these confirmations, please check your spam or junk folder. You may also contact customer service at lilysa@outlook.com or by phone at (751) 784-8462 to verify the status of your order.

We work with several reputable carriers to deliver your orders, including national and regional shipping services. The specific carrier used for your order depends on the size and weight of your package, your shipping address, and the shipping method you select at checkout. Standard shipping is the most common option and is available for all orders within the continental United States. Expedited shipping options, such as two-day or overnight delivery, may also be available for an additional fee. During checkout, you will be shown the available shipping methods for your address along with the estimated delivery date for each option. Please note that expedited shipping refers to the transit time after the order has been processed and handed off to the carrier. It does not shorten the processing time, so customers who need an order by a specific date are encouraged to place their orders well in advance.

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination address. The exact shipping fee will be displayed during checkout before you complete your purchase. From time to time, the company may offer promotional free shipping for orders that meet a minimum purchase amount. Any such promotion will be clearly disclosed on the website. Free shipping promotions typically apply only to standard shipping within the continental United States and may exclude certain oversized or heavy items. If your order qualifies for free shipping, the discount will be applied automatically at checkout.

Estimated delivery times are provided for your convenience, but they are not guaranteed. Standard shipping within the continental United States typically takes three to seven business days after the order has been shipped. Expedited shipping options generally take one to three business days after shipment. Deliveries to Alaska, Hawaii, and other U.S. territories may take additional time. International shipping is not available at this time; we currently ship only to addresses within the United States. Please note that delivery estimates do not include the processing time. For example, if you place an order on Monday, it processes on Tuesday, ships on Wednesday, and then takes three days in transit, you would receive your order on the following Monday. Customers are encouraged to track their package using the tracking number provided in the shipping confirmation email.

Because many of our products are heat-sensitive, we monitor weather conditions along your package’s shipping route. During periods of extreme heat, we may delay shipping chocolate products to certain regions to prevent melting. If this occurs, you will be notified by email and given the option to wait for cooler weather, change your shipping method to an expedited option that reduces transit time, or cancel the order for a full refund. Similarly, we do not ship to P.O. boxes for most orders because carriers require a physical address for delivery of packages. Please provide a street address at checkout to avoid delays.

Once your order has been handed off to the carrier, the carrier assumes responsibility for delivery. If your tracking information shows that the package was delivered but you have not received it, please check with neighbors or others at your address. You should also contact the carrier directly using the tracking number. If the carrier confirms that the package is lost or if your package has not arrived within a reasonable time beyond the estimated delivery window, please contact our customer service team. We will work with the carrier to investigate the issue. If the package is confirmed lost, we will either send a replacement order or issue a full refund, depending on product availability and your preference.

You are responsible for providing a complete and accurate shipping address at checkout. If you realize that you entered an incorrect address, please contact us immediately. If the order has not yet been processed or shipped, we may be able to update the address for you. Once the order has shipped, we cannot change the delivery address. If the package is returned to us by the carrier as undeliverable due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

If your order contains multiple items that are stored in different fulfillment locations, your order may arrive in separate packages. You will receive a separate tracking number for each package. You will not be charged any additional shipping fees for split shipments beyond the amount shown at checkout.

If you have any questions about this shipping and delivery policy or need assistance with an order that has not arrived as expected, please contact our customer service team. You can reach us by email at lilysa@outlook.com or by phone at (751) 784-8462. We are committed to resolving delivery issues promptly and fairly. Your satisfaction is important to us, and we appreciate your understanding of the shipping practices necessary to deliver high quality food products safely to your door.