Do Not Sell or Share My Personal Information

Welcome to the page where individuals can request that The Hershey Company stop selling or sharing their personal information. This page is designed to give visitors a straightforward way to exercise their privacy rights under applicable laws. Anyone who wishes to opt out of the sale or sharing of their personal data can do so by using the online form provided on this page. For those who prefer not to submit a form online, there is also an option to call a toll-free number. When calling, it is helpful to have any relevant information ready so that the request can be processed as efficiently as possible. The phone number to use is (751) 784-8462. Requests submitted by phone receive the same attention and respect as those submitted through any other method.

For individuals who are acting as authorized agents and need to submit an opt-out request on behalf of someone else, a different process applies. Agents are asked to send an email directly to the address provided for privacy-related matters. That email address is lilysa@outlook.com. When writing, the agent should include clear documentation showing that they have been authorized to act on behalf of the individual. This may include a signed written permission from the individual or a power of attorney document, depending on the requirements of applicable law. The company reviews each authorized agent request carefully to ensure that the individual’s privacy and interests are fully protected.

It is important to note that the form and phone number described above are specifically for opt-out requests regarding the sale or sharing of personal information. If someone wishes to make a different type of privacy request, such as accessing their personal information, deleting their personal information, correcting inaccurate information, or appealing a previous decision made by the company regarding a privacy request, those requests must be submitted through a separate process. A different online form is available for those purposes, and individuals are directed to use that alternative form rather than the opt-out request page. Submitting the correct type of request through the correct channel helps the company respond more quickly and accurately.

After a request has been submitted, whether through the online form or by phone, individuals should monitor their email inbox regularly. The Hershey Company communicates primarily by email when processing privacy requests. The company will send a confirmation message to acknowledge that the request has been received. Additional updates will follow as the request moves through the verification and fulfillment process. Once the request has been completed, a final notification will be sent. Keeping an eye on the inbox, including any spam or junk folders, ensures that important messages from the company are not missed. If an individual does not receive a confirmation within a reasonable time after submitting a request, they are encouraged to follow up using the same contact method they originally used.

The Hershey Company respects the privacy rights of all individuals and operates under a policy of non-discrimination. This means that anyone who chooses to exercise their privacy rights, whether by opting out of the sale or sharing of personal information or by making any other type of privacy request, will not be treated unfairly as a result. The company does not deny goods or services, charge different prices, provide a different level of service, or take any other adverse action against individuals simply because they have exercised their legal privacy rights. This commitment to non-discrimination is a core part of the company’s approach to privacy and reflects its belief that everyone should feel empowered to control their personal information without fear of negative consequences.

For those who prefer not to use the online form or the phone number, there is an additional method available. Requests can also be submitted in writing through postal mail. When using this method, the request should be sent to the Consumer Relations Department. It is recommended that the written request clearly state that the individual wishes to opt out of the sale or sharing of their personal information. Including full name, contact information, and any other details that will help the company identify the individual and their data is very helpful. Written requests are processed with the same care and attention as requests submitted through other channels, although postal mail may take longer to arrive and be processed compared to electronic methods.

In addition to opt-out requests, the company also gives individuals control over cookie-based tracking preferences. Even if someone does not want to submit a full opt-out request regarding the sale or sharing of their personal information, they can still manage how cookies track their activity across the websites. At any time, visitors can update their cookie preferences by selecting the appropriate link, which is typically found in the footer of the company’s websites. These cookie preference settings apply only to the specific website being visited at that moment. If an individual visits multiple websites owned by the company, they may need to adjust their cookie preferences separately on each site. This allows for fine-grained control over tracking technologies on a site-by-site basis.

It is very important to use the correct form for the correct purpose. The opt-out request page described here is only for individuals who want to stop the company from selling or sharing their personal information. Anyone who has a general question or comment about the company, its products, a customer service issue, or anything not related to a privacy opt-out request should not use this form. Instead, there is a separate channel for submitting general feedback and questions. Using the opt-out form for unrelated purposes slows down the processing of legitimate privacy requests and may result in the message being redirected or ignored. The company provides clear pathways for different types of communication, and users are encouraged to follow those pathways so that every message reaches the right team.

Once an opt-out request has been successfully submitted and verified, the company will take steps to stop any future sale or sharing of that individual’s personal information. It is important to understand that an opt-out request applies to going-forward activities. It does not necessarily require the company to delete information that has already been sold or shared prior to the request, unless a separate deletion request is also submitted and verified. Individuals who want both to opt out of future sales or sharing and to have their existing data deleted should submit both types of requests through the appropriate channels. The company provides clear instructions for each type of request to make this as easy as possible.

Finally, individuals should be aware that submitting an opt-out request may affect their experience on the websites. For example, if the company previously used personal information to show relevant advertisements or personalized content, opting out of the sale or sharing of that information may result in less tailored advertising or fewer personalized recommendations. This is a normal consequence of exercising privacy rights and does not constitute discrimination or retaliation. The company remains committed to providing a high quality experience for all users, even when those users choose to limit how their personal information is used. Anyone with questions about the opt-out process, the verification steps, or the effects of submitting a request can reach out for clarification. The team is ready to help and can be contacted at lilysa@outlook.com or by phone at (751) 784-8462.